FAQ

When will my order ship/arrive?

The store will be open for a week. We will begin processing orders as soon as possible, which will take 3-5 days. There will be a notice when your order is shipped and it will take around 1-3 weeks for delivery to be completed. Please disregard the estimated shipping time at checkout as that may not always be correct.

 

How does store pick up work?

When your order is ready we will send out an email with the time frame available for you to pick up. Please arrive with the email and let the store front know you are there for Kizuna styles pick up. Please note we only have 1 location in Garden Grove CA for pick up. 

 

What is a Pre-order?

Due to popular demand and limited stock on items, this allows customers to reserve their own personal copy of merchandise before production begins. Pre-order can take up to 4 weeks before production begins. Production time varies depending on the item. If there is Pre-order items in your order, the entire order will be shipped with the Pre-order items.

 

When will my Pre-Order Ship?

Production on Pre-Orders varies depending on the item. Please make sure to check each product description for estimated shipping dates. Shipping emails will be sent out once the product is in hand and shipped. Check out our Instagram for further updates on shipping , production times, and release dates. Please allow 3-5 days for item to be delivered once shipped! (Delivery estimate varies depending on location.)

 

Returns?

All sales are final. Due to the limited nature of our products, we do not accept returns. However, if a product arrives damaged during shipping, replacements may be sent upon request.

 

Are stickers waterproof?

Yes! All vinyl stickers are uv protected and waterproof unless stated otherwise.